1. Are your products new or used?
All of our equipment is pre-owned and carefully tested to ensure full functionality before shipping. Each item is cleaned, inspected, and backed by our 90-day warranty.
2. Do you offer a warranty?
Yes. Every item comes with a 90-day warranty. If the product differs from what was advertised, you're entitled to a replacement, refund, or store credit—excluding shipping and handling.
3. Can I request more photos or a video of the equipment?
Absolutely. We’re happy to provide additional images or a live video call so you can inspect the equipment before purchase.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination. We work with trusted logistics partners to ensure safe delivery.
5. What payment methods do you accept?
We accept wire transfers, credit cards, and PayPal. Note that payments via credit card or PayPal may include additional processing fees.
6. How long does it take to ship after payment?
Orders are typically shipped within 1–3 business days after payment is received. Tracking information is provided once the item is dispatched.
7. Can I return an item?
If the item arrives in a condition different from what was described, you may return it within the 90-day warranty period. Returns for any other reason are subject to review.
8. How do I contact support?
For any inquiries, support, or after-sales service, please email us at Support@intevra.com. We’re here to help and usually respond within 12 hours.