At IntevraMed, customer satisfaction is our top priority. All items we sell are pre-owned, thoroughly tested, and backed by a 90-day warranty to ensure reliability and performance.
1. Return & Replacement Eligibility
If your order arrives and is significantly different from what was advertised, you are eligible for a return, replacement, or refund within 90 days of the delivery date. This includes:
- Incorrect models or items.
- Missing components.
- Functional defects not disclosed at the time of sale.
2. How to Initiate a Return
To start a return, please contact us at Support@intevra.com with your order details and a clear description of the issue. Our team will review your request and guide you through the process.
3. General Terms & Conditions
- Pre-Authorization: All returns must be authorized by IntevraMed in advance.
- Item Condition: Items must be returned in the exact same condition as they were received.
- Shipping Fees: Shipping and handling fees are non-refundable.
- Inspection: Refunds will only be issued after the item has been received and inspected by our team.
- Exclusions: Damage caused by misuse, mishandling, or unauthorized repairs is not covered under this warranty.
4. International Orders Policy
Wire Transfers & Stock Availability
For international orders paid via wire transfer, funds typically take 2 to 4 business days to clear. If the item is sold to another customer before your wire transfer deposits, and IntevraMed does not have a backup unit in stock, IntevraMed reserves the right to immediately issue a full refund to the customer.
Customs, Duties, and Shipping Rejections
Our Responsibility: IntevraMed is responsible for stated product quality, compliance with the item description, arranging the shipment, and preparing export documentation.
Customs & Duties: IntevraMed is not responsible for the customs policies, regulations, or import duties of the destination country.
Customs Rejections: If the destination country's customs rejects the shipment and sends it back, IntevraMed reserves the right to wait for the equipment to be returned and evaluated. Upon evaluation, IntevraMed will decide whether to attempt shipment through an alternative channel or issue a refund, which will incur a 20% restocking fee.
Damaged Returns: If the equipment is returned to IntevraMed in a defective or damaged shape due to customs rejection or transit issues, the customer will be held responsible. Final resolution options will be determined at the sole discretion of IntevraMed.