At IntevraMed, customer satisfaction is our top priority. All items we sell are pre-owned, thoroughly tested, and backed by a 90-day warranty to ensure reliability and performance.
If your order arrives and is significantly different from what was advertised, you are eligible for a return, replacement, or refund within 90 days of the delivery date. This includes issues related to incorrect models, missing components, or functional defects not disclosed at the time of sale.
To initiate a return, please contact us at Support@intevra.com with your order details and a description of the issue. Our team will review your request and guide you through the return process.
Important Notes:
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All returns must be authorized in advance.
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Items must be returned in the same condition as received.
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Shipping and handling fees are non-refundable.
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Refunds will be issued once the item has been received and inspected.
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Damage caused by misuse, mishandling, or unauthorized repairs is not covered.
We strive to resolve any issues quickly and fairly. If you have concerns about your purchase, don’t hesitate to reach out—we’re here to help.